FDC offices will be closed from 4pm Friday 20th of December and we will reopen again 8:00am Monday 6th of January 2025.
During this time, please browse our website and we look forward to taking your orders in the New Year.
PLEASE NOTE: DUE TO THE CHRISTMAS BREAK, ANY ORDERS PLACED AFTER THURSDAY 19TH DECEMBER WILL NOT BE DESPATCHED UNTIL MONDAY 6TH JANUARY 2025
Merry Christmas and a Happy New Year from all of us at FDC!
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The results are in from our third annual carbon footprint report: we have achieved a reduction in emissions of 20.1% per £M turnover against our previous years assessment.
We collated our annual emissions data and calculated our carbon footprint with the help of Carbon Footprint Ltd.
With this information we were able to decide:
1. Where to minimize our emissions.
2. To sponsor Carbon Offsetting Projects to offset unavoidable emissions.
This is a huge first step and we will continue to place sustainability at the heart of our business growth.
It is vital that individuals, businesses, and governments work together for the common goal of reducing our impact on the environment for future generations. Therefore, as a small business we are proud to do our bit and in turn hope to inspire, encourage and motivate others to strive to be more sustainable. #smallbusinessbigchange
Read more about it on our Sustainability page.
Absolutely LOVE my FDC stove, would recommend to anyone! The guys in the office are always so friendly and willing to help with any queries!!
Amy
After getting myself in a muddle. After speaking with Eleanor the team went above and beyond to help me out of a jam The team were amazing and a credit to themselves and the company
Andrew Gray - 7GS
A huge thank you to FDC UK Ltd in Dinton for their ongoing support and fantastic services.
Darren, Complete Sweep
Fantastic company with service to match
Kyle Cook, Cosy Homes
We have been FDC customers for many years and they are an excellent family business who provide their trade customers with a first class service all round.
David Hardingham, Dinghams Direct Ltd
Tracy & all the staff at FDC are always very pleasant and helpful.
David Hall, Dorset Woodburner Centre
Haven't come across the boys in the workshop really but the boys in the warehouse are fantastic!!
Embers Fires UK
Good afternoon, I would like to thank all your staff very much for your incredibly efficient service. The FDC4 firebricks which I ordered on Monday afternoon have just been delivered (and in perfect condition). Best wishes for Christmas and thank you again.
Fanny J
Last autumn I ordered a pair of replacement side bricks for my FDC wood burner, which were promptly dispatched. When I went to replace the old bricks I realised that I had inadvertently ordered bricks for the smaller FDC4 stove rather than an FDC5. I sent them back last week and to my delight received an email this morning from FDC saying that they would be replacing them with the larger size free of charge! This is what I call EXCELLENT customer service for a great product and I cannot commend the company and their staff highly enough.
Janis
The team at FDC are always a pleasure to deal with. Nothing is ever too much trouble and they are always there to help us out at short notice. Their products are fab and we will continue to support and promote their products going forward. We also love that they are a local business to us so collections can be scheduled at short notice!
FBS Flues
Products are good quality and extremely popular with our customers and installers, deliveries are packaged well and arrive when they say they will. Staff are friendly, knowledgeable and very responsive to queries via email and telephone. 5* service.
Fireplace Fitters
Always polite, honest and helpful, good range on offer and products are high quality. Responsive via phone and email. Will continue to use as have done for over 10 years with no issues.
Oliver & Gem Speers, Fireplace Fitters
Compliments on the new brochures and especially the new website which is a lot clearer and easier to navigate. I look forward to doing more with you over the coming months and years.
John Lyons, Fireplace Magic
We have had a log burner from FDC UK in both of the houses we have renovated, I would highly recommend.
Home by the Lodge
That's a fast service with a smile, that's the reason you're the best 😇 Thank you.
Humphrey & Crockett
My bricks arrived today I just wanted to say thank you for all your help. Super quick delivery - very impressed.
End User
Just called FDC UK Ltd as I needed a very small part for my broken door handle on my fire. The staff member was really helpful, sorted the part and posted it for no charge. That is first class customer service!!
Nicola Hall
Fantastic company to deal with, quick and reliable service with great range of stock😀
Kevin Mackie, Perth Stove Centre
FDC are fantastic. Grate friendly staff always willing to help. They have brilliant knowledge of the product and have never let us down. Just a pleasure to work with.
Lauren Ricketts, Prestige Fireplaces
Really friendly and very helpful
Steven Strong - SureFire Installations
We have been dealing with FDC for over 25 years and the products and service have been first class. Always going the extra mile to make sure the product arrives on time. Huge range of products with a great bespoke service that is second to none. It has been a pleasure working with FDC over the years and it has lifted our business profile and established our fireplace showroom to one of the largest in the south.
T and J Cole Ltd
An excellent company with helpful and friendly staff, good product range and reasonable prices, a pleasure to do business with.
David Osborne, The Stove & Fireplace Centre
Keep producing these great products, and we'll keep selling them
Victoria House Fireplaces Ltd
I want to say thank you for the customer service I have received since placing my order on line. Firstly for the phone call to check that I had ordered the correct item - which I had not! Secondly to the delivery driver that took the trouble to phone me when he could not get a response from ringing the doorbell, rather than just leave the delivery in the porch. I was then able to contact the people who should have been there and it was just a case of not hearing the doorbell on this occasion. It is very refreshing to receive this level of service. Please pass on my thanks to the appropriate people concerned.
Webshop Order
After over 10 years, I remain impressed with the efficiency of FDC's deliveries, and also the quality of their products. I have ordered many items during that period and have had no cause for complaint whatsoever.
Whitstable Stove Shop
Fabulous company, great prices, great quality, bespoke product turned around quickly and amazing customer service.
W&H Supplies
